Question 1

How can I modify my account details?

Accepted Answer

You can modify your details at any time from the My Account section.

Question 2

What if I forget my password?

Accepted Answer

You can request to reset your password by clicking on the relative link when logging in. You will receive an e-mail with instructions on how to proceed.

Question 3

Can I make a purchase from a mobile device?

Accepted Answer

Yes. Our website is fully compatible with all mobile devices and offers the same seamless experience as from the desktop version.

Question 4

Can I exchange an item for a different size or color?

Accepted Answer

You must first return the item following our Return Procedure and re-order it in the size and/or color you prefer.

Question 5

Can I use a promotional code?

Accepted Answer

You can enter a promotional code at any time directly in your Shopping Bag.

Question 6

Can I modify or cancel my order after I have placed it?

Accepted Answer

You cannot modify an order once it has been placed. However, you can cancel an order, if it has not yet shipped, by contacting Customer Caredirectly. If, for any reason, you are unsatisfied with the items you receive, you can return them at no charge.

Question 7

Is gift wrapping available?

Accepted Answer

Yes, you can choose the option to send your order as a gift with a personalized greeting card during checkout.

Question 8

Do you offer alteration services?

Accepted Answer

We offer complimentary alterations at our Milan and London Boutiques except for garments purchased in sale periods which require a fee. Personalizations such as embroidered initials always require an additional fee.

Question 9

will I receive my order?

Accepted Answer

Standard shipping can take anywhere from 4-7 business days while Express shipping (where available) will take 2-3 business days.

Question 10

Are there shipping restrictions?

Accepted Answer

The order can only be delivered in the country from which you made the purchase. Shipping of orders do not include the weekends or holidays.

Question 11

How can I check the status of my order?

Accepted Answer

You can check the status of your order at any moment within the My Account section if you are a registered user and if you are not, by clicking on the tracking number found in the shipping confirmation e-mail.

Question 12

How much does shipping cost?

Accepted Answer

Standard shipping is free while Express shipping (where available) costs €15.

Question 13

Pick up my order from a Canali boutique?

Accepted Answer

It is possible to pick up your order at our London and Milan Boutiques only.

Question 14

What payment methods do you accept and in which currencies?

Accepted Answer

It is possible to pay with credit card, PayPal and Apple Pay in the currency of the country from which you are placing your order.

Question 15

When will the total be debited from my chosen payment method?

Accepted Answer

If you pay by credit card or PayPal, the order total will be debited once the order is confirmed.

Question 16

taxes already included in the final price?

Accepted Answer

Yes, taxes are included.

Question 17

WHAT DO I DO IF THE PURCHASED PRODUCT IS DEFECTIVE/NON-CONFORMING?

Accepted Answer

CANALI Products purchased in Europe are covered by a 2 (two) year warranty from delivery for Product defects or non-conformity. To make a warranty claim, the Customer must provide proof of purchase of the Product, which must not have been repaired/altered unless expressly authorised by CANALI. If the CANALI Product should prove defective and/or non-conforming, within the above-mentioned time limits, CANALI shall repair or replace the item at no cost with an identical or equivalent Product, unless the remedy required is objectively impossible or unreasonably costly.If it proves impossible to repair or replace the purchased Product or if the repair or replacement is not made within a reasonable time, the Customer may request an appropriate reduction of the price or termination of the agreement, without prejudice to the right to compensation.The Customer may enforce the Statutory Sales Warranty by contacting CANALI’s Customer Service, which shall assist him in the rest of the procedure, or can send a registered letter with return receipt directly to the address CANALI S.P.A. / Sales Department / Customer Assistance - Via Lombardia 17/19 20845 Sovico (MB).This information does not constitute a comprehensive overview of the rights provided for by legislation on consumer protection and distance selling applicable in the customer’s country of residence. Further details may be found in our General Conditions of Sale and specifically in Article 14 Repair or Replacement of Products under Warranty.

Customer care

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